PM-ing in ai/ml

August 2021 - Present

getting started: navigating NLP with raw text from customers

In 2021, I started my journey with Machine Learning at Capital One. PM’s rarely looked at existing customer satisfaction surveys on Web and Mobile, as the noise overpowered the value it brought — categories were made by a simple “keyword match”, let alone comments left with misspelling, Spanish, and feature names that we didn’t know of.

I took on a team of engineers to work with a Mobile & Web Engineering Manager and ML Engineer to create a classification model specific to our features. And that’s when I first hopped on to learn about NLP and worked with Jupyter notebook to play with the models. We faced challenges with efficient labelling, identifying an effective hierarchy that encompasses all digital features owned by Capital One, and what our customers could possibly be calling our features in the outside world. However, with weeks of research and the influence of our enterprise PMs, a product was born to reduce PM’s time by a ton!

Inspired by the experience, I joined the UC Berkeley Executive Education’s program on Machine Learning for Product Managers Certificate, where I got to learn more about the machine learning pipeline and how it fits within Capital One’s ecosystem.

Broadening Horizons: Tackling Complex Ecosystems at Apple

As a MBA Student, I joined Apple for the summer to work with the backbones of all Machine Learning at Apple — compute resources. As an Engineering Program Manager, I navigated a new scale of complexity, interviewing global managers to understand how centralized resource management can balance the diverse needs of all organizations at Apple, whether it was for ML Research, building new features, Hardware Research, and financial projections. By unifying data visualization across ecosystems, I generated actionable insights that influenced global priorities. Managing technical decisions and development across three engineering teams was an exercise in building trust and clarity in high-stakes environments. My role required not just technical expertise but also the ability to bring diverse teams together around shared goals.

Leading Innovation: Driving AI Applications at Blank Slate Technologies

Today, as the Head of AI Applications at Blank Slate, I’m channeling my experiences into crafting transformative products to help our clients work more intelligently. As the sole product lead, I’ve developed the company’s first LLM content generation feature, overseeing the entire lifecycle from model development to premium-tier pricing strategies for high-profile clients.

consulting FOR NON-PROFIT

Oct 2021 - May 2023

Bridging Technology and Strategy: Driving Post-Pandemic Recovery

As a Technology & Marketing Consultant at Compass Consulting, I leveraged my technical expertise and strategic mindset to address complex challenges for diverse clients. One of my most rewarding projects was developing a post-pandemic market re-entry roadmap for a performing arts center. By conducting in-depth market segmentation analysis and crafting a value-driven branding and pricing strategy, I helped the organization project a 15% capture of untapped market opportunities. This work not only demonstrated my ability to balance creativity with analytical rigor but also solidified my passion for helping clients navigate uncertainty and emerge stronger.

Strengthening Infrastructure for Non-Profit Impact

In parallel, I partnered with a non-profit organization to tackle critical operational inefficiencies and data security vulnerabilities affecting over 300 volunteers. By designing a digital authentication restructuring plan and leading the change management process, I enhanced case management efficiency and safeguarded sensitive information. This experience deepened my understanding of how robust technological solutions can empower mission-driven organizations to achieve their goals more effectively.

passion for human centered design

August 2017 - May 2019

My journey into human-centered design began during my time at UIUC, where I was first introduced to the principles of user experience and design thinking. Intrigued by how design could bridge the gap between technology and human needs, I dove into coursework and hands-on projects that allowed me to explore the power of putting the user at the center of problem-solving.

To deepen my understanding and apply what I learned, I started taking on freelance projects during my time at UIUC. These opportunities gave me a chance to work with diverse clients, tackling real-world challenges across industries. Whether it was refining digital experiences or rethinking how users interacted with technology, these freelance roles allowed me to experiment with creative solutions and build a foundation in user-centric problem solving—skills that have become integral to my professional growth.